Privacy Policy
This policy explains the information Wandering Shepherd may collect through its website, presale forms and customer communications and how that information is used.
Ranch demo requests
If you request a ranch demo, we collect the contact, ranch and monitoring information you submit so we can respond and prepare for the discussion. If you choose to upload a ranch map, it is stored with the private demo-request record and is not intended for public display.
Information we collect
When you contact us, request a demo, build a presale package or place an order, we may collect contact information, company or ranch information, shipping and billing details, selected products, acreage and terrain details, notes you provide, and sales-representative attribution.
Payments
Card, bank or PayPal payment information is handled by the payment provider shown during checkout. Wandering Shepherd does not need your full card number by email and asks customers not to send bank-account or card details by email.
Website and device information
Our website may collect routine technical information such as browser type, device information, IP address, pages visited and referral information for security, diagnostics and website analytics.
How we use information
- Respond to inquiries and provide requested information
- Create and administer reservations, orders and customer accounts
- Plan ranch coverage and deployment requirements
- Process payments and prevent fraud or abuse
- Provide support and service communications
- Improve products, website performance and customer experience
- Meet legal, tax, accounting and security obligations
Service providers
We may use service providers for payment processing, hosting, email, customer relationship management, analytics, communications and other business operations. They receive information only as needed to provide those services or as required by law.
Retention and security
We retain information for as long as reasonably needed for the purpose it was collected, including order, accounting, support, security and legal requirements. We use administrative and technical safeguards appropriate to the information and service.
Your choices
You may ask to update or correct your contact information or request information about our handling of your personal information by contacting us. Some records may need to be retained for legal, accounting, fraud-prevention or contractual reasons.
Contact
Privacy questions can be sent to sales@wanderingshepherd.com or by phone at +1 (780) 982-5081.